You can order online securely – we use the PAYPAL secure shopping basket and you can pay by credit card, bank transfer or PAYPAL balance. You do not need a PAYPAL account to purchase.
Shipping within Australia is by Australia post.
Please note that our post charges cover the cost of the box, bag and bubble wrap that we send your goods in and the Australia Post charge only. We do not charge a ‘handling fee’ example we do not charge for our time to process, pack, or travel expenses to drive your parcel to the Australia Post Shop.
International shipping is by Australia Post International and is quoted on an individual basis. Please email us with your full name, shipping address and the items/quantities that you would like and we will reply with your quote/invoice. If you wish to proceed with the order simply follow the links on the email which will redirect you to the secure PAYPAL site for processing.
All Australian Essential Oils & Botanical Gifts (AEO)products are carefully packed to protect them from damage whilst in transit. We take special care to ensure that you receive your products in good condition – each item is carefully wrapped. If for reasons beyond our control, your goods are damaged in transit, please notify us immediately by phone or email and return the items along with proof of purchase to Australian Essential Oils and Botanical Gifts, PO Box 5201, Alexandra Hills Qld 4163 Australia for a full replacement.
Despatch and delivery
Here at Australian Essential Oils & Botanical Gifts (AEO) we pride ourselves on our ‘quick turnaround’ because we understand the “wait” when you purchase.
Orders are normally despatched within 1-2 working days of receipt of full payment. Customers will receive notification by email when orders have been packaged and dispatched. Australian customers can expect to receive orders within 3-4 working days, subject to Australia Post.
If any of our products is found to be defective or damaged during transit we will gladly exchange the product.
Please notify us as soon as possible for a Return Policy Reference.
The product, in its original packaging with proof of purchase, within 14 days.
Please return, accompanied with an explanation as to why it is being returned, to us at Australian Essential Oils & Botanical Gifts
PO Box 5201, Alexandra Hills. QLD 4161. Australia.
We do not accept responsibility or postal charges or lost items when returning /exchanging goods.
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